Trident Training Solutions focuses on providing customer-centric approaches to training. Our Customer Service in Communications courses equip your employees with the skills, knowledge, and experience in utilizing active listening skills to build rapport and empower persons they are speaking with.

Your employees will strive to make decisions that ultimately obtain the desired outcome while dealing with difficult or potentially volatile persons. These programs are suitable for any employee working in a customer-facing role who may have to de-escalate situations when communicating with a person expressing challenging behaviors.