Working within the law enforcement community requires a person to have explicit knowledge of the Ontario legislative authorities that enables them to conduct their duties. Trident Training Solutions offers a wide range of programs to suit your agency's needs based on their roles and responsibilities.

Focused on de-escalation and managing time, our programs build upon our Customer Service in Communications courses to consider and incorporate other tactics that can allow for communications to continue while still managing a potential threat of harm with an aim to de-escalate the situation.